Job Title: Support Specialist
Industry: Health & Safety
City: Brisbane, Queensland 4000
Role Type: Full-time
Employee Working Hours: Full-time (40 hours/week)
Experience Level: Support Specialist (1.3)
We are seeking a highly motivated and skilled Support Specialist to join our team in the Health & Safety industry. The successful candidate will be responsible for providing technical support to clients, ensuring their satisfaction and resolving any issues that arise in a timely manner. The ideal candidate should have strong communication skills, excellent problem-solving abilities, and a passion for helping others.
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work independently as well as part of a team
- Good organizational skills with attention to detail
- Customer service orientation with the ability to remain calm under pressure
- Knowledge of computer systems and software applications
- Provide technical support via phone, email or chat to clients regarding product features or issues.
- Troubleshoot customer problems quickly and effectively.
- Identify opportunities for improvement in client satisfaction levels.
- Collaborate with cross-functional teams including sales, marketing, engineering etc., on issue resolution.
- Develop expertise in our products through self-study, training programs etc.
-The ideal candidate should possess:
-A bachelor's degree in Computer Science or equivalent experience is required;
-A minimum of 2 years' experience working within an IT support environment;
-Demonstrated ability troubleshooting software/hardware-related problems;
-Solid understanding of IT infrastructure components such as networking protocols/technologies.