Welcome to my practice. I’m Lucy Kell, a Behaviour Support Practitioner dedicated to helping young people, families, and support teams navigate complex needs with clarity, compassion, and strategy. Based in the Hunter Region, I offer services throughout Newcastle, Lake Macquarie, the Central Coast, and am expanding into surrounding communities.
This page is your guide to the work I do, who I support, and how we can connect.
I’m not just a practitioner — I’m someone who is deeply committed to changing the narrative for young people and families facing complex challenges. My work is shaped by real-world experience across youth justice, disability, child protection, and mental health systems. I bring insight into what makes support meaningful: clear communication, respectful collaboration, and realistic, consistent action.
My approach is grounded in the belief that behaviour is communication. I focus on helping teams and families understand the 'why' behind behaviours, so that we can create sustainable change and safe, empowering environments for the young people we serve.
People often come to me when things feel stuck, overwhelmed, or when risk is escalating. My motivation is to step into that space with calm, clarity, and a plan that works in real life — not just on paper. I work closely with carers, caseworkers, educators and allied health professionals to co-design strategies that reflect each person’s unique context.
You won’t find a cookie-cutter approach here. You’ll find care, professionalism, and a deep respect for the people and systems I work within.
Positive Behaviour Support for young people and families
Functional Behaviour Assessments (FBA)
Development & Implementation of Behaviour Support Plans (BSPs)
Guidance around Restrictive Practices & Authorisation Processes
Crisis Support & High-Risk Behaviour Planning
Collaborative Case Conferencing & Systems Support
Training & Coaching for Care Teams, Educators, and Providers
Specialist Behaviour Support under the NDIS (Improved Relationships)
Trauma-Informed and Developmentally Appropriate Interventions
I’m known for bringing calm, structure, and perspective to situations that feel chaotic or high
Family Preservation (Coming Soon) – early intervention supports for families to prevent escalation and out-of-home care placements.
Family Intervention through New England Health (Coming Soon) – strengthening family functioning and safety through intensive family work.
Consultation & Case Debriefing – reflective practice and guidance for professionals working with complex cases.
Specialist Reports & Recommendations – tailored, accessible and practical written advice for legal, clinical, or school teams.
I show up with genuine care and commitment to young people and their families.
I listen carefully and design supports that are realistic, respectful, and context-aware.
I work collaboratively — not in isolation — and take the time to understand the whole system.
I communicate clearly, follow through consistently, and always stay values-driven.
I’m known for bringing calm, structure, and perspective to situations that feel chaotic or high-risk.
I support clients across:
Newcastle
Lake Macquarie
Central Coast
Hunter Region & surrounds
I offer in-person services as well as remote consultations depending on the needs of each client and team.
Whether you're navigating a complex behaviour, supporting a young person at risk, or simply needing someone to help clarify next steps — I’d love to hear from you.
“Grace speaks very highly of her support worker Sam and is really enjoying her supports with Sirv, due to the great match the managing partner, Samantha Lovett, has provided. Grace said she thinks that the supports are going well because Samantha took the time to match her with a support worker that would work well with her. Please thank Sam for doing an amazing job and having a positive impact in our participant’s life!”
“Bron brings a wealth of knowledge to her role as Managing Partner with Sirv. Her passion to assist NDIS participants to live a full and meaningful life is clearly demonstrated by her dedication and quick-to-solutions attitude. Aided by her years of experience, Bron demonstrates person-centered practices and a holistic approach to NDIS supports and services. As a local Support Coordinator, I have the upmost confidence in referring the people I support to providers like Sirv.”
“Sirv is the best service provider I have encountered. Others tried but gave up. Many thanks to your team of workers for making a big difference!”
“The people at Sirv are a dedicated group of entrepreneurial leaders. The culture is innovative and collaborative and encourages everyone to advance both professionally and personally. Sirv has built a team of leaders, marketers, and business builders where agility and communication are highly regarded. There is a healthy dose within the team of both optimism and excitement for the opportunity to be part of building a new NDIS model with partners that are passionate about creating the best possible service for participants and their careers.”
