Practice Lead

Job details

Practice Lead (NDIS Services)

We believe exceptional outcomes for participants are achieved through strong leadership, quality practice, and teams that are supported to grow. As we continue to strengthen our service delivery model, we are inviting Expressions of Interest from passionate and capable leaders for the position of Practice Lead.

This is an exciting opportunity for an experienced disability professional to step into a leadership role focused on mentoring teams, driving service quality, and ensuring participants receive person-centered, high-quality support aligned with the NDIS Practice Standards.

About the Role

The Practice Lead is responsible for providing operational and practice leadership across a portfolio of Supported Independent Living (SIL) and community-based services.

Working closely with the operational leadership team, the Practice Lead will support frontline employees, drive participant outcomes, oversee service quality, and foster a positive team culture that reflects our values.

The role combines hands-on leadership with strategic oversight and is suited to someone who enjoys coaching others, solving complex challenges, and championing best-practice disability support.

Key Responsibilities

Practice Leadership

• Provide day-to-day leadership and guidance to support teams.
• Coach and mentor employees to improve practice and participant outcomes.
• Promote person-centered, and strengths-based approaches.
• Support staff development, performance and capability building.

Participant Outcomes

• Ensure participants receive supports aligned with their goals and NDIS plans.
• Support positive behavior support implementation and restrictive practice compliance.
• Assist with complex participant matters and service delivery challenges.
• Maintain strong relationships with participants, families, advocates and stakeholders.

Quality & Compliance

• Ensure services operate in line with NDIS Practice Standards and Quality Indicators.
• Support incident management, investigations and corrective actions.
• Conduct service audits, observations and quality reviews.
• Monitor documentation, reporting and record-keeping standards.

Operational Support

• Support workforce planning and roster sustainability with the Roster and Transition Coordinator
• Assist with participant transitions, onboarding and service commencement.
• Collaborate with Senior Support Workers and stakeholder teams.
• Contribute to continuous improvement initiatives across the region.

What We're Looking For

We are seeking individuals who demonstrate:

Essential

• Minimum 3 years' experience within disability, mental health, community services or human services.
• Demonstrated leadership or senior support experience.
• Strong understanding of NDIS Practice Standards and participant safeguarding.
• Experience supporting individuals with complex support needs.
• Excellent communication, coaching and relationship-building skills.
• Strong problem-solving and decision-making abilities.
• Current Driver Licence.
• Current NDIS Worker Screening Check.

Highly Desirable

• Certificate IV, Diploma or Degree in Community Services, Disability, Mental Health, Social Work, Psychology or related field.
• Experience in Supported Independent Living (SIL).
• Experience implementing Positive Behaviour Support Plans.
• Investigation, incident management or quality assurance experience.

The successful Practice Lead will:

• Build capable and confident teams.
• Improve participant experiences and outcomes.
• Maintain strong compliance and quality standards.
• Support sustainable service delivery.
• Foster a positive, accountable and solution-focused culture.
• Be recognised as a trusted leader and subject matter expert across the organisation.

Expression of Interest Process

Interested employees are invited to submit:

1. A current resume.
2. A brief cover letter (maximum 2 pages) outlining:
• Why you are interested in the Practice Lead position.
• Relevant experience and qualifications.
• Examples of leadership, participant outcomes and quality improvement initiatives you have contributed to.
• What you believe great leadership looks like in disability services.