Rikki-Lee Jackson is a Managing Partner at Sirv, based in Ulladulla, with more than 15 years of experience in the disability sector. Her career began as a support worker, where she developed a deep understanding of the day-to-day realities of person-centred care. Over the years, she has progressed into leadership roles, managing complex services both large and small across the not-for-profit and community sectors.
Rikki-Lee has extensive experience in complex care, including supporting people with challenging behaviours, psychosocial needs and significant medical requirements. Her practice is grounded in empathy, safety and strong person-centred values. She understands the complexities involved in delivering high- uality support and is committed to truly listening to what each person wants from their service.
Across her roles, she has led teams, strengthened community connections and worked closely with families and multidisciplinary professionals to support meaningful outcomes. She is known for creating personalised routines and support plans that feel safe, familiar and “like home,” always guided by the principle that the person comes first.
At Sirv, Rikki-Lee brings her local knowledge, sector expertise and relationship-driven leadership to deliver thoughtful, high-quality support throughout Ulladulla, Nowra and the Illawarra South Coast.
- Supported Independent Living
- Personalised complex care and challenging behaviours
Rikki-Lee specialises in developing and interpreting detailed care plans, tailoring every service to what each participant truly wants and needs. She is a safe and reliable leader who provides clear direction to her teams and ensures high-quality, consistent support. With deep experience in complex care, she is skilled in supporting the most vulnerable individuals, including those with challenging behaviours, psychosocial needs and complex medical requirements
- Person centred Care
- Community Engagement – strong community connections
Rikki-Lee is deeply passionate about meeting people’s needs in ways that feel natural, familiar and truly reflective of everyday life. She values meaningful community engagement and believes support should be enjoyable, empowering and full of opportunity. For her, it’s not only about helping people achieve their current goals — it’s about creating fun, connected experiences that open the door to new interests, new confidence and new possibilities.
- NDIS plan preparation
- SIL Services
- Person centred care plans for people with complex needs
- Community Participation
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“Grace speaks very highly of her support worker Sam and is really enjoying her supports with Sirv, due to the great match the managing partner, Samantha Lovett, has provided. Grace said she thinks that the supports are going well because Samantha took the time to match her with a support worker that would work well with her. Please thank Sam for doing an amazing job and having a positive impact in our participant’s life!”
“Bron brings a wealth of knowledge to her role as Managing Partner with Sirv. Her passion to assist NDIS participants to live a full and meaningful life is clearly demonstrated by her dedication and quick-to-solutions attitude. Aided by her years of experience, Bron demonstrates person-centered practices and a holistic approach to NDIS supports and services. As a local Support Coordinator, I have the upmost confidence in referring the people I support to providers like Sirv.”
“Sirv is the best service provider I have encountered. Others tried but gave up. Many thanks to your team of workers for making a big difference!”
“I wanted to provide some positive feedback on the Sirv support staff at the residence at Towradgi (…). All of the staff are friendly and professional whenever I attend the house.”
“Matt (Sirv staff) engages with Trev (participant) in a friendly and kind manner and has taken the time to get to know Trevor's interests. He connects with him on his level, never condescending or frustrated by communication challenges. Matt went above and beyond by customising Trev’s iPad communication app, a task typically handled by a speech therapist, to help him connect more easily with house staff.”
“Yasmyn's communications with Trev along with her openness and kindness make her an excellent support for Trevor. Her genuine concern for Trev after he received the news from myself that his only sibling (his brother) had passed away overseas was reassuring for me to see. She knows Trevor well and treats him with dignity and respect.”
“Since working with Sal, our daughter has not only reduced her meltdowns but is now making eye contact and using words to express frustration. It’s changed our family dynamic.”
“The connection-first model gave me tools to build trust with my students. Our class culture has shifted dramatically.”
“Bettina is fantastic – thank you so much... Hunter honestly had the best day yesterday, I feel like crying as it’s been very challenging in finding the right fit for him!”
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