Lucy Kell | Hunter Region | NSW
Lucy Kell | Hunter Region | NSW
Your Sirv partner is local. Your care is planned, delivered and managed by people in your community, backed by a national team for quality, compliance and support.
“We're changing the way Allied Health & Behaviour Support services are delivered and managed across Hunter Region and NSW…
Family Preservation (Coming Soon) – early intervention supports for families to prevent escalation and out-of-home care placements.
Family Intervention through New England Health (Coming Soon) – strengthening family functioning and safety through intensive family work.
Consultation & Case Debriefing – reflective practice and guidance for professionals working with complex cases.
Specialist Reports & Recommendations – tailored, accessible and practical written advice for legal, clinical, or school teams.
I show up with genuine care and commitment to young people and their families.
I listen carefully and design supports that are realistic, respectful, and context-aware.
I work collaboratively — not in isolation — and take the time to understand the whole system.
I communicate clearly, follow through consistently, and always stay values-driven.
I’m known for bringing calm, structure, and perspective to situations that feel chaotic or high-risk.
"Grace speaks very highly of her support worker Sam and is really enjoying her supports with Sirv, due to the great match the managing partner, Samantha Lovett, has provided. Grace said she thinks that the supports are going well because Samantha took the time to match her with a support worker that would work well with her. Please thank Sam for doing an amazing job and having a positive impact in our participant's life!"
"Bron brings a wealth of knowledge to her role as Managing Partner with Sirv. Her passion to assist NDIS participants to live a full and meaningful life is clearly demonstrated by her dedication and quick-to-solutions attitude. Aided by her years of experience, Bron demonstrates person-centered practices and a holistic approach to NDIS supports and services. As a local Support Coordinator, I have the upmost confidence in referring the people I support to providers like Sirv."
"Sirv is the best service provider I have encountered. Others tried but gave up. Many thanks to your team of workers for making a big difference!"
"I wanted to provide some positive feedback on the Sirv support staff at the residence at Towradgi (…). All of the staff are friendly and professional whenever I attend the house"
"Matt (Sirv staff) engages with Trev (participant) in a friendly and kind manner and has taken the time to get to know Trevor's interests. He connects with him on his level, never condescending or frustrated by communication challenges. Matt went above and beyond by customising Trev's iPad communication app, a task typically handled by a speech therapist, to help him connect more easily with house staff."
"Yasmyn's communications with Trev along with her openness and kindness make her an excellent support for Trevor. Her genuine concern for Trev after he received the news from myself that his only sibling (his brother) had passed away overseas was reassuring for me to see. She knows Trevor well and treats him with dignity and respect."
"Since working with Sal, our daughter has not only reduced her meltdowns but is now making eye contact and using words to express frustration. It's changed our family dynamic."
"The connection-first model gave me tools to build trust with my students. Our class culture has shifted dramatically."
"Bettina is fantastic – thank you so much... Hunter honestly had the best day yesterday, I feel like crying as it's been very challenging in finding the right fit for him!"
Positive Behaviour Support for young people and families
Functional Behaviour Assessments (FBA)
Development & Implementation of Behaviour Support Plans (BSPs)
Guidance around Restrictive Practices & Authorisation Processes
Crisis Support & High-Risk Behaviour Planning
Collaborative Case Conferencing & Systems Support
Training & Coaching for Care Teams, Educators, and Providers
Specialist Behaviour Support under the NDIS (Improved Relationships)
Trauma-Informed and Developmentally Appropriate Interventions
I’m known for bringing calm, structure, and perspective to situations that feel chaotic or high
Yes. Sirv is a registered NDIS provider, and our behaviour support is delivered by practitioners registered with the NDIS Quality and Safeguards Commission.
PBS is an evidence-based approach that looks at why behaviours of concern are happening and builds practical, person-centred strategies to improve wellbeing and daily life. The focus is on skills, quality of life and reducing restrictive practices — not punishment.
We work with children, teenagers and adults. Support can help where behaviours are affecting safety, relationships, learning or participation — at home, school, work or in the community.
Both. We work alongside families, carers, support workers and educators so everyone around the person is using consistent, positive strategies. Where appropriate we can collaborate with a participant's school or day program.
It usually starts with getting to know the person and completing a functional behaviour assessment. From there we develop a behaviour support plan with clear, practical strategies, and we coach the people around the person to put them into practice.
Where restrictive practices are already in place, our role is to ensure they're reviewed, reported appropriately, and reduced or eliminated over time through better strategies. Reducing reliance on restrictive practices is a core goal of PBS.
Yes. Strategies work best when they're used consistently, so coaching families, carers and support teams is a central part of what we do.
We can see people in the settings where behaviours actually happen — such as home, school or the community — and we also offer sessions via video conference where that suits.
Reach out to your local Sirv team or submit a referral form and we'll talk through the person's needs and the best way to help.
A dedicated Sirv Partner leads your behaviour support with a trauma-aware, neuro-affirming approach built around you. You get personalised strategies and coaching, with the clinical quality and safeguarding of a larger provider behind your Partner.
Join a Partner-led team where you are valued, supported, and set up to deliver great care.
If you want meaningful work with people who put clients first, we would love to hear from you.
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